At ZapShop.xyz, we want you to shop with complete confidence. Your satisfaction is our top priority, and we strive to make your online shopping experience smooth, transparent, and enjoyable.
This Refund & Return Policy outlines how we handle returns, exchanges, and refunds for products purchased from our website.
Please read this policy carefully before making a purchase. By shopping on ZapShop.xyz, you agree to the terms outlined below.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
- The product must be unused, unworn, and in its original packaging.
- All original tags, labels, and accessories must be intact.
- The return request must be initiated within 7 days of receiving your order.
- The product should be free from damage, stains, odors, or signs of wear and tear.
- Certain categories (listed below) are non-returnable.
2. Non-Returnable Items
To ensure hygiene and safety standards, some products cannot be returned or exchanged:
- Personal care items (cosmetics, skincare, makeup, etc.)
- Undergarments, lingerie, and swimwear
- Perishable goods (food, beverages)
- Customized or personalized products
- Digital goods or downloadable content
- Clearance, sale, or “Final Sale” items
If you are unsure whether your product qualifies for a return, please contact our Customer Support Team before sending it back.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered:
- Contact us within 48 hours of delivery.
- Provide your order number and clear photos showing the issue.
- Our support team will review the case and guide you through the next steps.
We will arrange for a free replacement or issue a full refund, depending on your preference and product availability.
4. How to Initiate a Return
To request a return:
- Email our support team at support@zapshop.xyz with the subject “Return Request – Order #XXXX”.
- Include the following details:
- Full Name
- Order Number
- Reason for Return
- Photos or videos (if applicable)
- Wait for confirmation from our team before shipping the product back.
- Ship the product to the return address provided by our team.
5. Return Shipping Costs
- If the return is due to an error on our part (wrong item, damaged product), we will cover the shipping cost.
- If the return is for personal reasons (change of mind, wrong size ordered), the customer will bear the return shipping charges.
- We recommend using a trackable shipping service to avoid lost packages.
6. Refund Process
Once we receive and inspect your returned product, we will:
- Approve or reject your refund request based on our inspection.
- If approved, the refund will be processed within 5–10 business days.
- Refunds will be issued to your original payment method.
Note: It may take additional time for your bank or payment provider to reflect the refund in your account.
7. Exchange Policy
If you wish to exchange an item:
- Exchanges are subject to stock availability.
- If the requested product is out of stock, we can offer store credit or a refund instead.
- Exchanges follow the same eligibility and shipping rules as returns.
8. Store Credit
In some cases, instead of a refund, you may opt for store credit, which:
- Can be used for future purchases at ZapShop.xyz.
- Will be valid for 12 months from the date of issue.
- Is non-transferable and cannot be redeemed for cash.
9. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
- Check your bank account again.
- Contact your credit card company or payment provider — it may take some time before your refund is officially posted.
- If you still have not received your refund, please email us at support@zapshop.xyz.
10. Order Cancellations
We process orders quickly to ensure fast delivery, so cancellation requests must be made within 12 hours of placing the order.
Once your order is shipped, it cannot be cancelled. You may still initiate a return after delivery following our policy.
11. International Orders
For customers outside our primary shipping region:
- Return shipping charges are the customer’s responsibility (unless it’s our error).
- Customs duties, taxes, and import fees are non-refundable.
- International exchanges may take longer due to customs clearance times.
12. Important Notes
- Products returned without prior approval may be rejected.
- We are not responsible for lost or damaged packages during return transit.
- Fraudulent or excessive return requests may result in account suspension.